Progress Update + Testing Plan

Meet Laura

Your AI receptionist is built, tested, and ready to start catching leads. Here's what we've built and how we'll roll it out.
Prepared for Mitchell & Nicole Pascua | Lonely Pine AI | April 2026

Laura at a Glance

An AI-powered phone receptionist that answers every call, qualifies leads, and routes them to Daniel or books estimates on the calendar - 24 hours a day.

24/7
Phone Coverage
<3s
Answer Time
0
Missed Leads
2
AI Agents Built

Speed-to-Lead is Everything

78% of customers buy from the company that responds first. Laura answers every call instantly and follows up on new website leads within seconds - before they call your competitor.

How It Works

Two agents, two jobs. One catches inbound calls, the other chases new leads.

Inbound Receptionist

Call Comes In

(425) 390-8352

Laura Answers

Checks hours, greets

Qualifies

Project, area, timeline

Routes

Transfer or book

DripJobs

Lead created

Speed-to-Lead Outbound

New Lead

Website or DripJobs

Auto-Trigger

Zapier fires instantly

Laura Calls

Reaches out in seconds

Qualifies

Details captured

Books or Transfers

Estimate scheduled

System Architecture

Built on enterprise-grade infrastructure. Every component is production-ready.

Voice AI

Retell AI

Natural-sounding voice agent with real-time conversation handling.

  • Human-like voice and pacing
  • Handles interruptions gracefully
  • Dynamic context per caller
  • Live call transfer capability
Backend

Cloudflare Workers

Serverless API handling all business logic and integrations.

  • Business hours check (9am-6pm PT)
  • Google Calendar booking
  • Lead capture and routing
  • Speed-to-lead trigger
Automation

Zapier

Connects Laura to your existing tools without changing your workflow.

  • Voice Agent Router (lead capture + booking)
  • Speed-to-Lead trigger from DripJobs
  • Auto lead creation with full contact details
Telephony

Twilio SIP

Enterprise telephony connecting your existing phone system to Laura.

  • SIP trunking to Retell AI
  • Dedicated line: (425) 390-8352
  • Call transfer to Daniel's line
  • Outbound calling capability

What's Built and Ready

Everything below is deployed, tested, and live in production.

Inbound Receptionist Deployed

Answers all calls on (425) 390-8352. Checks business hours, qualifies callers, and routes appropriately.

Speed-to-Lead Outbound Deployed

When a new lead hits DripJobs, Laura calls them automatically within seconds.

Google Calendar Booking Deployed

After-hours calls get booked directly on the team calendar. No leads lost overnight.

Live Transfer to Daniel Deployed

During business hours, qualified leads are warm-transferred to Daniel for the pre-close conversation.

DripJobs Integration Deployed

Every qualified call creates a lead in DripJobs with first name, last name, phone, email, address, city, state, zip.

Lead Qualification Engine Deployed

Laura asks about project type, residential vs. commercial, service area, timeline, and decision makers before booking.

The "No-Guess" Value Pitch Deployed

Laura knows Equipped Painting's differentiators - the "No-Guess" Proposal, the 10% Advantage for booking within 7 days, A+ BBB rating, and clean job site guarantee. She sells the value naturally during every call.

Everything is Connected

A lead hits the website, Laura calls in seconds, qualifies them, books an estimate on the calendar, and creates the lead in DripJobs - all without anyone touching a button.

Five-Week Testing Plan

A phased rollout so the team gets comfortable before Laura handles everything. Manual first, then outbound, then inbound.

0
Week 0 - Manual Outbound

Hands-On Familiarization

Daniel manually selects leads he wants to follow up with and triggers Laura to call them. This gives the team a feel for how Laura sounds and how the conversation flows - without any automation running yet. Think of it as a supervised ride-along.

Manual Lead Selection Daniel-Triggered Calls Team Feedback Collection
1
Week 1 - Automated Outbound

Speed-to-Lead Goes Live

Turn on the automated trigger. When a new lead hits DripJobs from the website, Yelp, Google, or any source, Laura calls them back automatically within seconds. The team monitors call quality and lead accuracy in DripJobs.

Speed-to-Lead Active DripJobs Lead Monitoring Call Recording Review
2
Week 2 - Outbound Refinement

Tune and Optimize

Review call recordings from Week 1 together. Adjust Laura's script, qualification questions, or conversation flow based on what the team observes. Fine-tune the speed-to-lead trigger timing. Continue outbound-only.

Script Refinement Conversion Tracking Weekly Review Call
3
Week 3 - Add Inbound

Inbound Receptionist Goes Live

With outbound running smoothly, flip on inbound. Laura now answers all calls on (425) 390-8352. During hours, she qualifies and transfers to Daniel. After hours, she books on the calendar. Mitchell sets up call forwarding from the Quo system.

Inbound Agent Active Call Forwarding Configured Calendar Booking Monitored Transfer Quality Checked
4
Week 4 - Full Operation

Both Agents Running

Both inbound and outbound agents running together. Final script adjustments, edge case handling, and handoff. Laura is fully operational - no more missed calls, no more slow follow-ups.

Full System Live Final Review + Handoff Performance Baseline Set Ongoing Support Begins

Why This Phased Approach?

Week 0 lets the team hear Laura in action with zero risk - Daniel picks who she calls. By the time automation kicks in at Week 1, everyone already knows what to expect. Nothing changes about inbound calls until the team is confident in Week 3.

How to Test

Simple steps to test both agents. No technical setup required.

Testing the Outbound Agent (Speed-to-Lead)

1

Create a Test Lead in DripJobs

Add a new lead with a test phone number (use your cell). Fill in a name, phone, and any project details.

2

Wait for the Call

Within seconds, Laura will call the phone number on the lead. Answer and have a natural conversation as if you're a homeowner looking for painting.

3

Check DripJobs

After the call, verify that the lead was updated in DripJobs with the qualification details Laura captured.

Testing the Inbound Agent (Receptionist)

1

Call the AI Line

Dial (425) 390-8352 from any phone. Laura will answer.

2

Play the Homeowner

Tell Laura you need your house painted. Give a Seattle-area address, a timeline, and answer her questions.

3

Test Both Paths

During hours (9am-6pm PT, Mon-Fri): Laura should qualify and transfer to Daniel.
After hours: Laura should qualify and book on the calendar.

4

Verify the Lead

Check DripJobs for the new lead entry. If after hours, also check the Google Calendar for the booked estimate.

Let's Get Laura Working

The build is done. The system is tested. The only thing left is to start catching leads. Ready to kick off Week 0 this week?

Let's Go Live